Terms and Conditions

1. Acceptance of Terms

By accessing and using the website www.ailunapro.com (the "Site") and all services, products, and content offered by Groupe Luna Global LLC (the "Company", "we", "us", "our"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not access or use the Site.

2. Services and Products

AiLunaPro provides the following services and products:

• AI Audit Services: Comprehensive diagnosis and evaluation of AI automation opportunities for businesses
• AI Infrastructure Solutions: Installation, configuration, and maintenance of enterprise AI systems
• Training & Educational Programs: Online courses, webinars, certification programs, and educational materials
• AI Robots & Devices: Sales and installation of AI-powered chatbots, automation bots, and robotic devices
• Business Consultation: Advisory and strategic consulting services for AI automation initiatives
• Digital Marketplace: Platform for purchasing digital products including courses, templates, scripts, and tools

3. User Accounts and Registration

3.1 Account Requirements

To access certain features and services, you must create and maintain a user account. You represent and warrant that:

• You are at least 18 years of age and legally capable of entering into binding agreements
• All information provided is accurate, complete, and current
• You are the authorized owner of any payment methods used

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and password. You agree to:

• Use a strong, unique password and change it regularly
• Notify us immediately of any unauthorized access or security breaches
• Accept full responsibility for all activities conducted under your account
• Not share your account with other users

4. Intellectual Property Rights

4.1 Site Content Ownership

All content on the Site, including but not limited to text, graphics, logos, images, audio, video, software, scripts, and design elements, is the exclusive property of the Company or its licensors and is protected by international copyright, trademark, and intellectual property laws.

4.2 Limited License to Users

The Company grants you a limited, non-exclusive, non-transferable, and revocable license to view and download content solely for personal, non-commercial use. You may not:

• Reproduce, modify, or distribute any content without explicit written permission
• Use content for commercial, business, or revenue-generating purposes
• Reverse engineer, decompile, or attempt to circumvent protective measures
• Sublicense, sell, rent, lease, transfer, or assign content to third parties
• Create derivative works based on Site content
• Remove or alter any copyright, trademark, or proprietary notices

4.3 User-Generated Content

Any content you submit, upload, or create on the Site remains your property, but you grant the Company a worldwide, perpetual, royalty-free license to use such content for business purposes.

5. E-Commerce and Purchase Terms

5.1 Product Descriptions

While the Company strives for accuracy, we do not warrant that product descriptions, images, or information are entirely accurate or error-free. All product information is subject to change without notice.

5.2 Pricing and Availability

Prices displayed on the Site are in USD unless otherwise stated and may include or exclude taxes as indicated. Prices are subject to change at any time without notice. The Company reserves the right to limit quantities and discontinue products.

5.3 Payment Processing

All payments are securely processed through third-party payment providers including Stripe, PayPal, and other PCI-DSS compliant gateways. By submitting your order, you authorize the Company to charge your selected payment method for the full order amount plus applicable taxes and fees.

5.4 Refund Policy

Digital Products (Courses, Scripts, Templates, E-Books):

• Refund eligibility window: 14 days from purchase date (compliant with GDPR and Distance Selling Directive)
• Refunds granted for technical issues, service failures, or customer dissatisfaction
• No refunds if product has been substantially used, downloaded, or accessed beyond preview purposes
• Refund requests must include justification and be submitted to service@ailunapro.com
• Refunds processed within 7-10 business days to original payment method

Professional Services (Audits, Consulting, Infrastructure Setup):

• Services rendered cannot be refunded once initiated, except by written mutual agreement
• Cancellation fees may apply proportional to work completed
• Partial refunds available if service fails to meet agreed specifications

6. Warranty Disclaimer

THE SITE, ALL CONTENT, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. THE COMPANY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

The Company makes no warranty that:

• The Site will be uninterrupted, error-free, or secure
• Any defects will be corrected or that services will meet your specific needs
• Results from AI solutions will match projected outcomes or business expectations
• Third-party services or integrations will function as intended

7. Limitation of Liability

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

• Use or inability to use the Site, services, or products
• Unauthorized access to or alteration of your data
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Third-party actions or services
• Performance of AI solutions or automation systems

The Company's total cumulative liability shall not exceed the amount you paid for the specific product or service in question, or $100 USD, whichever is greater.

8. Prohibited Conduct

You agree not to use the Site or services for any unlawful, unauthorized, or unethical purposes, including but not limited to:

• Violating any applicable laws, regulations, or industry standards
• Infringing upon intellectual property, privacy, or other rights of third parties
• Accessing, hacking, or attempting unauthorized system access
• Distributing malware, viruses, or harmful code
• Engaging in spam, harassment, or abusive behavior
• Impersonating the Company or other users
• Scraping, crawling, or automated data extraction
• Circumventing security measures or access controls

9. Third-Party Links and Services

The Site may contain links to third-party websites, applications, and services that are not operated by the Company. We are not responsible for the content, accuracy, or practices of third-party services. Your use of third-party services is governed by their terms and privacy policies.

10. Privacy and Data Protection

Your use of personal data is governed by our Privacy Policy. By using the Site, you consent to our collection and use of information as described in the Privacy Policy, which complies with GDPR, CCPA, and other applicable regulations.

11. Modification of Terms

The Company reserves the right to modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of the Site after modifications indicates acceptance of updated Terms.

12. Governing Law and Jurisdiction

For EU Customers: These Terms are governed by the laws of your country of residence with application of EU directives and regulations (GDPR, Consumer Rights Directive, Distance Selling Directive).

For US Customers: These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

Dispute Resolution: Before pursuing legal action, you agree to attempt good-faith resolution with the Company. All disputes not resolved within 30 days shall be subject to the jurisdiction of competent courts.

13. Contact Information

For all inquiries, complaints, or legal notices, contact:

14. Entire Agreement

These Terms and Conditions, together with the Privacy Policy, constitute the complete agreement between you and the Company regarding your use of the Site and supersede all prior discussions, understandings, and agreements.

Last Updated: January 2025 | © 2025 Groupe Luna Global LLC