Privacy Policy

Last Updated: July 2026
Groupe Luna Global LLC  |  www.ailunapro.com

1. Introduction

This Privacy Policy explains how Groupe Luna Global LLC (the “Company”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use www.ailunapro.com, dashboard.ailunapro.com, audit.ailunapro.com, and all related services (together, the “Services”). By using the Services, you agree to the practices described in this policy. This policy is designed to comply with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Information We Collect

2.1 Information you provide

• Account data: name, email address, password, company name, and role when you register
• Billing data: billing address, tax/VAT identifiers, and payment method details (processed by our payment providers — we never store full card numbers)
• Content you submit: website URLs submitted for audits, prompts and content generated through the platform, support requests, and reviews
• Communications: messages you send to service@ailunapro.com or through contact forms

2.2 Information collected automatically

• Usage data: pages visited, features used, plan credits consumed, timestamps, and referring pages
• Device data: IP address, browser type, operating system, screen size, and language settings
• Approximate location: country-level geolocation derived from your IP address (used for currency display and compliance)

2.3 Local preferences

The Site stores small functional preferences in your browser’s local storage — such as your theme (dark/light), language, and currency selection. These never leave your device and are not used for tracking.

3. How We Use Your Information

• Provide, operate, and improve the Services, including AI audits, content generation, and analytics
• Process orders, subscriptions, and payments, and send transactional emails (receipts, renewals, security notices)
• Personalize your experience, including displaying prices in your local currency
• Provide customer support and respond to inquiries
• Detect, prevent, and address fraud, abuse, and security incidents
• Comply with legal obligations, including tax and accounting requirements
• Send marketing communications where you have opted in — you can unsubscribe at any time

4. Legal Bases for Processing (GDPR)

Where the GDPR applies, we process your personal data on the following bases: contract performance (providing the Services you signed up for), legitimate interests (securing and improving the Services), consent (marketing emails and non-essential cookies), and legal obligation (tax, accounting, and compliance records).

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, measure site performance, and understand how the Services are used. Categories:

• Strictly necessary: authentication, cart, checkout, and security cookies — always active
• Functional: language, currency, and display preferences
• Analytics: aggregated usage measurement — enabled only with your consent where required

You can control cookies through your browser settings and, where shown, our cookie banner. Blocking necessary cookies may break checkout and account features.

6. Payments

Payments are processed by PCI-DSS compliant third-party providers, including Stripe and PayPal. Your payment details are transmitted directly to these providers under their own privacy policies. We receive only limited information — such as the last four digits of your card, the payment status, and billing country — needed to fulfil your order and prevent fraud.

7. When We Share Information

We do not sell your personal information. We share it only with:

• Service providers (processors): hosting, payment processing, email delivery, analytics, customer support tooling, and AI model providers — each bound by data-processing agreements
• Legal authorities: when required by law, court order, or to protect our rights, users, or the public
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy’s protections

8. International Data Transfers

We are headquartered in the United States. Where personal data is transferred out of the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and processor certifications under recognized data-transfer frameworks.

9. Data Retention

• Account data: kept while your account is active and deleted or anonymized within 90 days of a verified deletion request
• Billing records: retained as required by tax and accounting law (typically 7–10 years)
• Generated content and audit reports: kept while your account is active so you can access your history; deleted with your account
• Server logs: retained for up to 12 months for security purposes

10. Your Rights

10.1 GDPR rights (EEA/UK users)

You have the right to access, rectify, erase, restrict, or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. You may also lodge a complaint with your local supervisory authority.

10.2 CCPA rights (California users)

You have the right to know what personal information we collect, to request its deletion, to correct inaccurate information, and to opt out of any “sale” or “sharing” of personal information (we do not sell personal information). We will not discriminate against you for exercising these rights.

To exercise any right, email service@ailunapro.com from the address associated with your account. We respond within 30 days.

11. Security

We protect your data with encryption in transit (TLS), encryption at rest for sensitive records, access controls, and regular security reviews. No method of transmission or storage is 100% secure — if we become aware of a breach affecting your personal data, we will notify you and the relevant authorities as required by law.

12. Children’s Privacy

The Services are intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it promptly.

13. Third-Party Links and Services

The Site links to third-party websites and embeds third-party services (for example, payment providers and product-listing badges). Their privacy practices are governed by their own policies, which we encourage you to review.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced on the Site or by email, and the “Last Updated” date above will always reflect the current version. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

For privacy questions, data requests, or complaints, contact:

Last Updated: July 2026  |  © 2026 Groupe Luna Global LLC

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